Privacy Policy

Last updated: 24 October 2026

St James Aesthetics Pty Ltd (ABN 66 687 963 524) ("St James Aesthetics", "we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we look after it and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What We Collect

Depending on how you deal with us, we may collect:

Contact details – your name, email address, phone number and postal address.
Booking and account details – the treatments you book, appointment history, clinic location and payment records.
Health and skin information – information you share in consultation and intake forms, such as skin history, medications, allergies, pregnancy and other details we need to decide whether a treatment is suitable and safe for you. This is sensitive information, and we only collect it with your consent and when it is reasonably necessary to provide our services.
Treatment photographs – before and after images taken for your treatment record. We will never publish your photographs without your separate written consent.
Online shop orders – delivery address and order details.
Website information – technical information such as your browser, device, pages visited and how you arrived at our website.

How We Collect It

We collect information directly from you – in clinic, by phone, by email, through our online booking system, consultation forms and our online shop. Our website also collects some information automatically using cookies and similar technologies (see below).

Why We Use It

We use your personal information to:

provide consultations, treatments and aftercare, and keep accurate treatment records;
manage bookings, reminders, payments, gift cards and orders;
respond to your enquiries;
send you news and offers, where you have agreed to receive them (you can unsubscribe at any time);
improve our website, services and client experience; and
meet our legal obligations.

Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site so we can improve it. This information is aggregated and does not identify you personally. You can block or delete cookies in your browser settings; some parts of the site may not work as well if you do.

Who We Share It with

We do not sell your personal information. We only share it where needed to run our business or where the law requires, for example with:

payment providers such as Square, Stripe and Apple Pay, which process your payments securely (we do not store your full card details);
the service providers that host our website, our own booking system and our email;
delivery companies, to send your online orders;
your nominated health practitioner, where you have asked us to; and
government or regulatory bodies, where we are legally required to.

Some of our service providers may store information on servers outside Australia. Where this happens, we take reasonable steps to ensure your information is protected to a standard consistent with Australian privacy law.

How We Keep It Safe

We store information securely, limit access to staff who need it, and keep treatment records for as long as the law requires. When we no longer need information, we securely destroy or de-identify it.

Accessing and Correcting Your Information

You can ask to see or correct the personal information we hold about you at any time by contacting us. We will respond within a reasonable time, usually within 30 days.

Questions and Complaints

If you have a question or concern about your privacy, please contact us:

Email: hello@stjamesaesthetics.com.au

Post: St James Aesthetics, 1/524 Riversdale Road, Camberwell VIC 3124

We will look into your concern and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The current version will always be on this page.