Terms & Conditions
Last updated: 24 October 2026
These terms apply when you use the St James Aesthetics website, book a treatment, buy a gift card or order from our online shop. The website is operated by St James Aesthetics Pty Ltd (ABN 66 687 963 524) ("St James Aesthetics", "we", "us", "our"). By using the website or our services, you agree to these terms.
Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law or any other law that cannot be excluded.
Bookings and consultations
- Bookings are subject to availability at your chosen clinic.
- All treatments require a consultation first. Some treatments also need a skin assessment or patch test. We may decline or postpone a treatment if, in our professional judgement, it is not suitable or safe for you.
- Please give us complete and accurate information about your health, medications and skin history. This helps us keep you safe.
- Results vary from person to person. We will explain what you can reasonably expect, but we cannot promise a particular outcome.
Deposits, cancellations and late arrivals
- A reservation fee is paid when you book. This is your consultation fee.
- If you go ahead with treatment, the reservation fee comes off the cost of your first treatment. If you don't go ahead with treatment, it covers your consultation.
- Reservation fees are non-refundable.
- We have a 24-hour cancellation policy. If you need to cancel or reschedule, please let us know at least 24 hours before your appointment, so we can offer the time to another client.
- If you arrive late, we may need to shorten your treatment so the next client is not delayed.
Packages and prepaid treatments
- Treatment packages are for the named client only and cannot be transferred to another person or swapped for different treatments, unless we agree otherwise.
- Packages are valid for three years from the date of purchase.
Gift cards
- Gift cards can be used for treatments and products at any St James Aesthetics clinic.
- Gift cards are valid for at least three years from the date of purchase, as required by Australian law. The expiry date is shown on the card.
- Gift cards cannot be exchanged for cash.
Online shop
- We take care to describe products and prices accurately. If we make an error, we may correct it and will contact you before processing your order.
- Prices are in Australian dollars and include GST.
- We may limit quantities or decline orders where reasonable.
- Delivery is covered in our Shipping Policy, and returns in our Returns & Refunds Policy.
Website information
The information on this website is general in nature and is not a substitute for a personal consultation. Please speak with our team before starting any treatment.
Intellectual property
All text, images, logos and other content on this website belong to St James Aesthetics or are used with permission. Please do not copy or reuse them without our written consent.
Use of the website
You must not use the website for any unlawful purpose, to interfere with its operation or security, or to collect other people's personal information.
Liability
To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for any indirect or consequential loss arising from your use of this website. Where our liability cannot be excluded but can be limited, it is limited to supplying the services again or paying the cost of having them supplied again, or replacing, repairing or refunding goods.
Privacy
Our Privacy Policy explains how we handle your personal information.
Governing law
These terms are governed by the laws of Victoria, Australia.
Changes
We may update these terms from time to time. The current version will always be on this page.